I had to call Macy’s customer service the other day. When I was finally connected to a living, breathing human, she said, “My name is Edna. How may I help you?”
I said, “Seriously? Is your name really Edna?”
You see, I had both of my Pfizer vaccines at the Edith Kanakaole Tennis Stadium in Hilo. It was a mass vaccination event, called a Pod. The first day, there was music playing and a jolly atmosphere. (This is Hawaii, after all.) The announcements said that 5000 jabees were expected, so we should get lost ASAP after our 15 minutes of recovery time, please and thank you.
The second time, after I danced to my designated folding chair to the pulsing beat of some classic Michael Jackson, the announcement said we should make good use of our recovery time by texting our un-vaccinated friends because they had extra vaccines and didn’t want to waste them.
The people I wanted to text are mostly in Japan and don’t have access to vaccines. My elation and sense of relief at being done with the jabbing business and–hopefully–having earned a degree of protection and safety within an unpredictable and threatening world, flitted away through the open roof of the stadium along with several colorful birds and the tenuous hopes of a generation.
Still, I was done. And I was alone, a rare experience these days. So I drove myself and the Bandaid on my arm to the mall and bought myself some underpants. I was feeling so pleased that I let the salesclerk talk me into applying for a Macy’s card, which came with a tantalizing 25% discount. At that point, I was practically bubbling over, so I went to housewares and bought a couple of really great frying pans to keep my new undies company on the back seat of the car as I drove home.
A week or so later, my new Macy’s card arrived in the mail with the wrong name on it, hence my call to dear Edna, who sorted out the business and promised to send Eda, not Edna, a new card.
I am wondering, though, how this happened. Macy’s offered Edna-who-doesn’t-exist a generous $1200 credit line right on the spot as she stood by the jewelry counter clutching her wonderfully soft cotton undies. But how did Edna come into existence in the first place, using Eda’s address and social security number? Not-Edna is perplexed, but also a little comforted. Big Brother doesn’t always get it right.
So if you’re looking for some extra soft cotton undies, or some really great frying pans or a generous credit limit, drop by Macy’s and tell them Edna sent you. They seem to be fond of that name.